According to a retailer study in the UK, the United States and other European countries, self service checkout technology may be a two edged sword: although it (ostensibly) offers convenience and speed, there is evidence to suggest that it can help turn otherwise law-abiding shoppers into five-finger discount artists.
The study concluded that the use of self service checkouts and smartphone applications generated a loss rate of nearly four percent, which is more than double the average — and considering the fact that the profit margin for a lot of retailers is about three percent, that has the potential to make it a nonprofit venture for some of them.
Due in part to these statistics, we might be watching ourselves scan things in the near future, if we aren’t already. Some stores report that when cameras are installed, giving customers an image of themselves on a monitor, the number of unscanned items tends to drop.
Read more at The Record.